Human Services

Eliminated Client Waitlist for Pregnant Women in Need

Monarch Recovery Services

EXECUTIVE SUMMARY Roxanne Zuck, Program Supervisor, from Monarch Recovery Services, identified that the Pregnancy Parenting Outreach Program (PPOP) assessment process was taking a long time. Roxanne decided to take action in order to reduce the time it took to perform the assessment. By using Lean Green Belt tools, an informed problem statement was developed and […]