The intake process for different programs varied and caused delays in services.
- Reduce the wait time for services.
- Make the assessment forms more user-friendly/shorter.
- Make access to services better for clients.
- 66% time reduction to conduct assessments was accomplished.
- Assessments went from taking 60 to 120 minutes, to an average of 20 to 30 minutes to complete.
- The wait list was e program was eliminated within 2 weeks of implementation.