The intake process for different programs varied and caused delays in services.
(1) Reduce the wait time for services. (2) Make the assessment forms more user-friendly/shorter. (3) Make access to services better for clients.
66% time reduction to conduct assessments was accomplished.
Assessments went from taking 60 to 120 minutes, to an average of 20 to 30 minutes to complete.
The waitlist was e program was eliminated within 2 weeks of implementation.