Eliminated Client waitlist and saved $3,770.88 in annually

Roxane Zuck
Program Supervisor
Monarch Recovery Services

Problem statement

The intake process for different programs varied and caused delays in services.


(1) Reduce the wait time for services. (2) Make the assessment forms more user-friendly/shorter. (3) Make access to services better for clients.


66% time reduction to conduct assessments was accomplished.

Assessments went from taking 60 to 120 minutes, to an average of 20 to 30 minutes to complete.

The waitlist was e program was eliminated within 2 weeks of implementation.