30% reduction in time spent filling shifts

Bruce Drake
Manager of Projects
Pioneer Manor

Problem statement

The Nursing Care section, Health Care Aides and Registered Practical Nurses of Pioneer Manor often work short staffed and are therefore faced with the challenge of the amount of time it takes to fill open shifts.

Goal

(1) Reduce the time spent contacting staff for open shifts by 50%. (2) Have 50% reduction in unfilled shifts

Result

Reducing the time spent filling shifts by 30%, The number of filled shifts has since improved from roughly 8 shifts per day to 11 per day